Don't Miss

Benefits of using Salesforce for retail services

By on February 26, 2019
Salesforce in retail services

It is the retail sectors who deal with the end customers. Tight and ever-growing competition in both online and offline markets demand the retailers look for the best ways to attract and retain the customers. Even though discounts, offers, freebies, and more techniques attract customers to your store, it is the quality of service that makes the real business and turns visitors to loyal customers. At present most of the customers have gone online and this scenario makes every retailer serve the right customers with the right products without creating any of the delays or bitter experiences. Here comes the importance of Salesforce services.

Salesforce service for retail

Salesforce is one of the cloud-based platforms used widely in the world to develop robust retail CRM solutions. This helps the retailers to manage the entire sales activities from a centralized location. Right from the inquiry of the customer to the delivery of the product can be managed on the single platform by each of the concerned departments to add the real speed and perfection to sales department that is so important for retail sectors. Now, there are several reputed IT solution providers in the country to provide the best in Salesforce retail services to take the efficiency and proficiency of retail business to next level. Here are some of the benefits of using Salesforce solutions.

Better tracking on customers

When you depend more on digital media marketing, inquiries and orders come from different platforms including social media, apps, mobile phone SMS, third party or affiliate websites, emails and more. It is really difficult for manual staffs to track all of the customers based on the product their searched, inquired or ordered for. When you use Salesforce solutions, it automates most of the activities and provides better tracking on customers based on the date, product, location and more.

Salesforce in retail services

Personalized service

Since Salesforce service provides detailed information on the customer activities, it helps the sales department to provide instant replies to customers to make them engaged. It also helps in instant order processing, shipping, and delivery of the orders placed by the customers. It is really difficult to know what each and every customer like to buy from a good number of products with your retail store. But Salesforce solution makes a record of each and each search made by the customer to help you in serving each and every customer with personalized services.

Customer retention

It is said that it is a good idea to concentrate on bringing the existing customer back to the retail store than searching for the new customers even though it is important. Customized Salesforce in retail services collects and records the personal details and interests of every customer automatically and help you keep them engaged with offers, discounts, weekend sales, etc. and anything that invites their attention. Once they notice the products of their searches and interest, they will certainly reach your store through multiple sources like emails and social media.

Add the real speed to sales with the best salesforce solutions designed exclusively designed for your retail store.

About Gurmanroop Kaur Kahlon

Leave a Reply

Your email address will not be published. Required fields are marked *