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Sales Force Automation a Boon to the Business

By on August 5, 2019
Salesforce Automation in Telecom India

The Telecommunications Industry finds itself in a very confusing but good situation with a problem many would think is a good one to have. A growing customer database may be a gold-mine in business terms but poses a fair challenge on its own. According to the stats, there are 5.3 billion unique telecom subscribers in the world. That the main reason giving a lot of data, and with which Artificial Intelligence and Data Science becoming more and more of a mainstay in business circles. 

But how do you sort this data is a big question mark. How do you sort it to tell you what you want to know? How do you identify that one customer that isn’t happy with the service? How do you bring proactivity and customers to your support team? There is one answer to all of these questions: Salesforce!

Salesforce automation in telecom India is a market leader in Customer Relationship Management (CRM) software and a perfect fit for an evolving telecommunications industry. Besides the standard Activity, Contact and Account features it also helps control and manage customer turnover. It’s a highly industry-specific feature ensure quick identification of relevant data from various sectors of the organization i.e. Sales, Marketing or Support. This data is consolidated to find a thorough understanding of customer needs, behaviour and habits, not to mention avoiding repetition and churn.

Salesforce Automation in Telecom India

Customer Relationship Management has advantageously revolutionised due to salesforce automation. This technology has enabled numerous companies to handle their communications and customer relations with ease.

When it comes to running a business single-handedly, things can be quite taxing. Tasks such as handling the entire workload, keeping track of all processes can be difficult. Salesforce automation is designed to take the burden off your head. It can automate and handle functions such as tracking of customer interactions, sales processing, inventory control, analysing sales forecast and sales performance.

The salesforce automation in media use Customer Relationship Management (CRM) to enhance the existing relationships and thereby increasing profits and save money. If you have a small business, and you are looking forward to expanding it, Customer Relationship Management is the ideal solution for you. With the salesforce automation application for media and telecommunication, you can get a thorough outlook of the customers and the business prospects attached to it.

Salesforce Automation in Telecom India

The telecommunication and the media companies use Salesforce automation software to keep the impatient and inquisitive customers at the edge of their seats. By using this application, they can digitalise the industry to a significant extent and develop a relationship with the customers. Based on the feedback, you can clearly analyse and make changes in the business prospect attached to it.


Salesforce gives you a 360-degree overview at your customers with a layered manual of their needs, habits and behaviour that set you up perfectly to target them with your products. The telecommunication industry has one of the biggest customer bases among industry verticals and can use Salesforce to get their customer’s worth in gold.

About Gurmanroop Kaur Kahlon

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